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3. The Products
The Products are available for purchase online from the Company at [www.trooss.com] and also online and onsite through distributors of the Company, a list of which is provided at this link.
As an end user of the Products, the Products shall be used for your personal purposes only. The Products also have certain technology, functionality, (collectively, the “Technology”) in them. Such Technology is protected as copyright of the Company, all rights reserved, except as expressly provided hereunder. Upon your purchase of the Product(s), the Company gives you a revocable, limited, personal, worldwide, non-exclusive, royalty free and fully paid, non-transferable, non-sublicenseable license to use the Technology for your personal purposes as intended by the reasonable regular use of the Products. The Company reserves all rights except as expressly granted to you hereunder.
The Company expressly reserves the right to change, from time to time, the pricing, design, Technology, availability, specifications, and any and all other features of the Products, whether generally or specifically as to one or a few productions of the Product(s), including increasing, modifying, or decreasing the Products available, as well as discontinuing the design and production of one or more Products at its sole discretion, and you hereby disclaim any and all damage that may thereby be caused to you.
4. Shipping and Delivery
At present, our company offers free worldwide standard shipping and collaborates with “HayPost” CJSC to organize the delivery of your items worldwide. “HayPost” is the national postal operator of Armenia; it is a member of Universal Postal Union (UPU). HayPost delivers your products within 2-4 weeks, depending on the country. The products are shipped by “Tas Group” LLC (Arshakunyats 2, P.O. 0023, Yerevan, Armenia), which is the manufacturer of Trooss products in Armenia. We ship the products within 48 working hours, which means that we prepare your items for shipping; send to you the Order Confirmation, Track Number and any shipping-related information. If you fail to receive the Order Confirmation within 24 hours after you made the payment, please contact our Customer Support by the following e-mail: firstname.lastname@example.org, indicating in the subject line: Order Confirmation Not Received.
Please note, that once the order is confirmed and the confirmation email is sent, it is not possible to modify any information on the order. If after placing the order the customer is willing to change the shipping address or cancel the order, he/she will have to wait to receive the order and to refuse the package.
Trooss Inc. or “Tas Group” LLC are not responsible for duties, fees, and taxes applicable in your respective locality.
The Products are also available online and onsite through distributors of the Company, a list of which is provided at this Link. Please contact the respective distributor for information on their sale policies.
According to the policy of Trooss Inc., all the products will be prepared for shipping within up to 2 working days from the day of placing the order after which it takes from 2-4 weeks for HayPost to deliver the product to the Buyer. The Customer Support provides you with a Track Number (TN) and the link to HayPost website, where you can track the status of your items. On the HayPost website, the products appear as “Registered Letter”, because of the weight of the products.
Please note, that if the TN of your product is stuck, you should contact our Customer Support by email@example.com clearly mentioning in the Subject Line: “Item TN Stuck” and we will additionally apply to HayPost with a request to make an enquiry and provide an up-to-date information to you.
Please note that Trooss, Inc. COVERS THE COST OF STANDARD SHIPPING BY HAYPOST.
Extra Duties and taxes may apply, depending on the selected country. Trooss Inc. or Tas Group LLC, which is the manufacturer of Trooss products in Armenia shall not be responsible for any duty or fee, which the Buyer has to pay in his/her country and will not reimburse these costs.
If you still have questions, feel free to contact us by firstname.lastname@example.org
Return, Replace and Refund
If you are not satisfied with your purchase, you can return your item (s) within 14 days from the date of receiving the product. The returns must be unused, in the state in which you have received your product with no single item missing from the package.
Before sending the item back to us, we shall request you to send the photos of your product to the Customer Support. The Customer Support shall first receive the photos of your item, approve them and give clear instructions for sending the item back to us.
Please note that YOU WILL FULLY COVER THE COST OF SHIPPING OF THE PRODUCT BACK TO US.
How do you get your money back?
When we receive the product back, our Technical Team will make an inspection of the item received and approve the return. Once approved, you will receive the full purchase amount back within three (3) working days.
If after the inspection of the product the Technical Team finds out that the product is used, damaged, some parts of the contents of the package are missing, the package of the returned product is damaged, some retention will be made from the full purchase amount.
For more information, please kindly contact our Customer Support by writing to email@example.com
The items for exchange or replace will be accepted only when shipped back with prior written communication with our Customer Support in case of keeping full conformity of return/replace rules of our company. We would request you to give us a prior written notice and wait for our approval and further instructions.
Please also note that in some cases our company will not accept the return of your product. These cases are:
ALL TROOSS PRODUCTS COME WITH A ONE-YEAR WARRANTY FROM THE DATE OF DELIVERY TO YOU.
If your product is subject to replacement, the Customer Support will ask for the Warranty Card that comes with the product, otherwise we will not be able to process the replacement.
The warranty applies in the following cases:
In all the above-mentioned cases, please contact our Customer Support by firstname.lastname@example.org for further review of your case.
If your case does not fall under any of the above-mentioned categories, please contact our Customer Support to review your case individually.
When you apply for replacing the item, our Customer Support may ask for a photo or video proof of a defect. Before replacing the product, we will kindly ask you to send the original product back to us (Address: “Tas Group” LLC, Arshakunyats 2 P.O. 0023, Yerevan, Republic of Armenia) by means of standard trackable shipping as our company will cover up to USD 15 of the shipping cost.
Please note that our warranty does not cover the product damages that may have resulted from normal wear and tear or accidental damage caused by the user or faults as a result of negligent operation.
Our Customer Support will happily work with you through all the replacing process.
Refunds will be issued in the following cases:
For return, replace and refund or other individual cases, please kindly contact our Customer Support by email@example.com
5. Limited Warranty
THIS LIMITED WARRANTY (THE “LIMITED WARRANTY”) GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY ACCORDING TO STATE, PROVINCE, OR JURISDICTION.
WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCTS WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, IF ANY, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY.
SOME STATES, PROVINCES, AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT, OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS, OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.
Who May Use This Warranty?
This limited warranty extends only to the original purchaser of the Products. It does not extend to any subsequent or other owner or transferee of the Product.
What Does This Warranty Cover?
This limited warranty covers during the Warranty Period (as defined below) defects in materials and workmanship in the Products.
What Does This Warranty Not Cover?
This limited warranty does not cover any damages due to: transportation; storage; improper use; failure to follow the product instructions or to perform any preventive maintenance; modifications; combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by us; unauthorized repair; normal wear and tear; or external causes such as accidents, abuse, or other actions or events beyond our reasonable control. We shall have no obligation under this Limited Warranty if, after reasonable inspection of the Products, we determine in our sole discretion that the specific defect is not covered by this Limited Warranty.
What is the Period of Coverage?
This limited warranty starts on the date of your delivery and lasts for one year (the “Warranty Period”). The Warranty Period is not extended if we repair or replace a warranted Product. We may change the availability of this Limited Warranty at our discretion, but any changes will not be retroactive.
What Are Your Remedies Under This Warranty?
With respect to any defective Products during the Warranty Period, we will, in our sole discretion, either: (i) repair or replace such products (or the defective part) free of charge, or (ii) refund the purchase price originally paid for of such Products. If the Product is found defective and completely inoperable upon first use, then we will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective products; otherwise, the shipping and handling fees will be charged to you.
6. Limitation of Liability Specific to Products
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT THAT YOU HAVE PURCHASED, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
7. Trooss Services
We reserve the right to withdraw or amend the Trooss Services, and any content, functionality, and services we provide, in our sole discretion, with or without reason or cause, and without notice. We will not be liable if for any reason all or any part of the Trooss Services is unavailable at any time, for any period, or at all. Further, we also reserve the right to suspend, restrict, or otherwise limit users’ access to or use of the Trooss Services at any time, for any period, or at all, in our sole discretion, with or without reason or cause, and without notice.
8. Intellectual Property Rights
The Trooss Services and its entire contents, features, functionality, and Technology (including but not limited to any and all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof, user accounts, titles, computer code, themes, objects, avatars, avatar names, stories, dialogue, catch phrases, locations, concepts, artwork, animations, sounds, musical compositions, audio-visual effects, methods of operation, moral rights, any related documentation, “applets” incorporated into the Trooss Services, transcripts of any chat rooms, avatar profit information, trade secrets, and the client and server software), are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
You agree that you have no rights or title in or to any content that appears in the Trooss Services. As provided above, all such content, features, and functionality shall be owned by the Company, its licensors, or other providers of such material.
The Company name, the names used in the Trooss Services, the Company logo and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on the Company are the trademarks of their respective owners.
10. Prohibited Uses
Additionally, you agree not to:
We also do not recognize and cannot be forced to recognize the transfer of user accounts. You may not purchase, sell, gift, or trade any user account, or offer to purchase, sell, gift, or trade any use account, and any such attempt shall be void. We cannot assume responsibility for any such transaction.
11. User Contributions
The Trooss Services may contain message boards, chat rooms, personal pages or profiles, forums, bulletin boards, network-creation functions and other interactive features (collectively, “Interactive Services”) that allow users to post, submit, publish, display or transmit to other users, other persons, or to us (hereinafter, “post”) content or materials (collectively, “User Contributions”) on or through the Trooss Services or on websites, social media platforms, or other online platforms related to the Trooss Services (including, without limitation, social media pages opened by us in relation to the Trooss Services).
Any User Contribution you post will be considered non-confidential and non-proprietary. By providing any User Contribution, you grant us and our affiliates and service providers, and each of their and our licensees, successors and assigns an irrevocable, perpetual, worldwide, non-exclusive, unlimited, royalty-free and fully paid, sublicensable through multiple layers of (sub)licensing, transferable license to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose at our sole discretion.
You represent and warrant that:
You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness.
We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Trooss Services.
We may or may not backup User Contributions, and we cannot guarantee that the User Contributions will not be lost, damaged, or deleted. You hereby acknowledge and agree that we are in no way liable for any damage that this action or omission may cause you.
We may or may not back up the status, condition, and/or other personal features the Trooss Services, your User Contributions, and/or your user account, and we cannot guarantee that the same will not be lost, damaged, or deleted. You hereby acknowledge and agree that we are in no way liable for any damage that this action or omission may cause you.
12. Monitoring and Enforcement; Termination
We have the right to:
Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Trooss Services or otherwise using the Trooss Services. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
However, we do not undertake to review material (User Contributions) before it is posted, and cannot ensure prompt removal of objectionable material (User Contributions) after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
13. Content Standards
These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:
15. Copyright Policy
We respect the intellectual property rights of others and expect our users to do the same. Content found to be infringing on the intellectual property rights of others will be removed in accordance Digital Millennium Copyright Act of 1998. If you believe copyright is being unlawfully infringed upon by a user(s) on or through the Trooss Services, and if you have the authority to act (e.g., you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright), then please report the alleged copyright infringements taking place on or through the Site by completing the following notice in accordance with 17 U.S.C. §512(c) and delivering it to our Designated Copyright Agent. Upon receipt of the notice as described below, we will take whatever action we deem appropriate in our sole discretion, including removal of the infringing material from the Site. The notification must include the following information:
Pursuant to 17 U.S.C. §512(f), the complaining party is subject to liability for any costs, attorney’s fees, and damages incurred by us in connection with the notification if the notification contains any misrepresentation of material fact.
15. Reliance on Information Posted
The information presented on or through the Trooss Services is made available solely for general information and entertainment purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Site, or use and access of the Trooss Services generally, or by anyone who may be informed of any of its contents.
The Trooss Services may include content provided by third parties, including materials provided by other users and third parties. All statements and/or opinions expressed in these materials, other than the content provided by the Company, are solely the responsibility of the person or entity providing those materials. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.
16. Information About You, Your Visits, and Your Use of the Trooss Services
17. Links from the Trooss Services
If the Trooss Services contain links to other sites and resources provided by third parties, these links are provided for your convenience only (each, a “<strong>Link</strong>”). This includes links contained in advertisements, including banner advertisements and sponsored links, as well as links to websites or applications. We have no control over the contents of those Links, sites, or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party Links linked to the Trooss Services, you do so entirely at your own risk and subject to the terms and conditions of use for such Links.
18. Geographic Restrictions
The owner of the Trooss Services is a Delaware corporation. We provide the Trooss Services for use only by persons located in the United States. We make no claims that the Trooss Services or any of its content and features is accessible or appropriate outside of the United States. Access to and use of the Trooss Services may not be legal by certain persons or in certain countries. If you access or use the Trooss Services from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
19. Disclaimer of Warranties
Subject to the Limited Warranty provided hereunder and the limitations of liability and disclaimers thereto, you understand that we cannot and do not guarantee or warrant that the Trooss Services, including the Products, and any material, content, functionality, Technology, or feature thereof will be free of defects, viruses, bugs, or other destructive aspects. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. OTHER THAN FOR PRODUCT DEFECTS AND OTHER THAN TO THE EXTENT PROVIDED BY THE LIMITED WARRANTY, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY SUCH DEFECTS OR DESTRUCTIVE ASPECTS.
YOUR ACCESS TO AND USE OF THE TROOSS SERVICES, ITS FEATURES, ITS CONTENT, AND ANY RELATED SERVICES OR ITEMS ARE AT YOUR OWN RISK; THESE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE TROOSS SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE TROOSS SERVICES, ITS FEATURES, ITS CONTENT, AND ANY RELATED SERVICES OR ITEMS WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE TECHNOLOGY OR THE SERVER THAT MAKES THE TROOSS SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE TROOSS SERVICES, ITS FEATURES, ITS CONTENT OR ANY RELATED SERVICES OR ITEMS WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
20. Limitation on Liability Generally
EXCEPT AS EXPRESSLY PROVIDED HEREUNDER, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO, OR THE INABILITY THEREOF, THE TROOSS SERVICES, INCLUDING THE PRODUCTS, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. YOUR SOLE AND EXCLUSIVE REMEDY IN CASE OF ANY GRIEVANCE, ACTION, OR COMPLAINT IN REGARDS TO THE SITE AND PLATOFMRS OR BREACH BY US OF THESE TERMS IS TO DISCONTINUE YOUR USE OF THE SITE AND PLATFORMS. NOTWITHSTANDING ANYTHING CONTRARY IN THESE TERMS, OUR (AND OUR AFFILIATES’) LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (UNDER ANY LEGAL THEORY, CAUSE, OR GROUND, WHETHER IN CONTRACT, TORT, OR OTHERWISE), WILL AT ALL TIMES BE LIMITED TO THE AMOUNT YOU HAVE ACTUALLY PAID FOR THE PRODUCTS YOU HAVE PURCHASED, IF ANY. THIS LIMIT SHALL REMAIN IN EFFECT EVEN IF THERE IS MORE THAN ONE CLAIM.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
22. Governing Law and Jurisdiction
24. Limitation on Time to File Claims
25. Waiver and Severability
26. Entire Agreement
28. Your Comments and Concerns
The Trooss Services are owned and operated by Trooss Inc., a Delaware corporation with an address at 2035 Sunset Lake Road, Suite B-2, Newark, Delaware, United States.
All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright Policy in the manner and by the means set forth therein.
All other feedback, comments, requests for technical support and other communications relating to the Trooss Services should be directed to firstname.lastname@example.org.